Autopilot email with confidence scoring

What autopilot does

Autopilot is a mode you can switch on for a mailbox once it has earned it. In this mode inboxr still drafts every reply the same way, but it then scores its own draft. If the score is at or above your threshold, the reply is sent from your mailbox without waiting. If it is below, the draft goes to your review queue and nothing is sent.

The idea is simple: the easy, repetitive replies go out on their own, and anything the AI is unsure about still gets a person.

Sample data. Names and messages are fictional.

How confidence scoring works

After a draft is written, inboxr asks the AI to assess it: whether the reply directly answers the email, and whether it is safe to send without a person checking it, with no invented details, prices, or promises. The result is a score from 0 to 100 with a short reason. Both are stored with the email and shown in the review queue, so you can see why a draft was held.

Each mailbox has its own threshold. Raise it to be more cautious. Lower it to let more replies go out on their own. A higher threshold means more drafts come back to you, which is the right trade while you are still building trust.

How autopilot is unlocked

Autopilot is locked on every new mailbox. It becomes available after 20 clean approvals on that mailbox, where a clean approval is a draft you sent without editing it.

1. Run the mailbox in co-pilot and approve drafts as they arrive.
2. Each draft approved without changes adds one to the mailbox's count.
3. An approval where you edited the draft first moves the count back a little. An edit is a sign the drafts are not yet ready to go out alone.
4. At 20, the autopilot switch becomes available on the mailbox's mode page. A progress bar on your overview shows how close each mailbox is.

The count is kept per mailbox. A support inbox that has earned autopilot does not unlock it for a sales inbox you connect later.

Checks that do not depend on the score

A score is the AI's opinion of its own work, so it is not the only gate. Before autopilot sends anything, the draft also has to pass rules that are checked in code:

• Links, addresses, and phone numbers. Any link, email address, or phone number in the draft must come from your knowledge base, your agent's links, or your own mailbox domain. If not, the draft is held and the reason is shown.
• Complete drafts only. A draft that was cut off, came back empty, is unusually long, or that the AI declined to write is never sent automatically.
• Suspicious email. If the incoming message looks like an attempt to give the AI instructions, the draft is held for a person.
• Automated senders. Auto-responders and machine-generated mail are drafted but never auto-sent, which prevents two automated systems replying to each other.
• Long back-and-forth. After a set number of automatic replies in one thread, the conversation is handed to a person.
• Send caps. Each mailbox has a limit on automatic sends per minute, hour, and day. Past the limit, drafts are queued for review.

Controls you set

Confidence threshold

The minimum score a draft needs to be sent automatically, set per mailbox.

Active hours

Choose whether autopilot sends at any time, only within set hours, or only outside set hours, with a grid of days and hours and a timezone. Windows that run past midnight are supported. Active hours only affect automatic sending. Drafting carries on around the clock, and drafts written outside the window wait in the queue.

Back to co-pilot

You can switch a mailbox back to co-pilot at any time. It takes effect right away. Autopilot is a setting, not a one-way door.

Who it is for

Autopilot suits mailboxes with a steady stream of questions your knowledge base already answers: opening hours, order status wording, how to reset something, where to find a document. It is a poor fit for mail where every reply is a judgment call. Many teams run a mix, with autopilot on a general support mailbox and co-pilot on the ones that carry more risk.

A sensible first rollout: unlock autopilot, keep the threshold high, limit it to business hours, and read the Sent tab for a week before loosening anything. For the full list of limits, see controls and audit. For the terms, see confidence score and autopilot email in the glossary.